Updated February 6, 2017
What information we collect on our website
Pinecone may collect personally identifiable information, such as your name, email address, and phone number through our website. We may gather additional personal or non-personal information in the future. This information is used for the operations of the service, to maintain quality of the service, and to provide general statistics regarding use of the Pinecone website.
How we use your personal information
Pinecone collects and uses information you’ve provided to operate its business, and/or to deliver requested services. Pinecone may also use your personally identifiable information to inform you of other products or services available from Pinecone and its affiliates.
Pinecone maintains personal information, trade secrets, and proprietary information of its clients in a confidential manner. Pinecone does not sell, rent, or lease its collected personal information to third parties.
Pinecone may share data with partners to help perform necessary services requested by the customer (e.g., analysis, send email, provide customer support). All such partners are strictly prohibited from using your personal information except to provide these services to Pinecone. Our partners are required to maintain the confidentiality of your information.
Pinecone may post a list of customers/clients, and testimonials on its website that contains information such as customer/client names and titles. Pinecone may identify customer/client by name or its affiliations, with or without the use of the customer/client’s trademark, in general promotional materials without customer/client’s prior consent. Pinecone will obtain the consent of each customer/client prior to posting testimonials.
Pinecone may receive orders, subpoenas, or other legal demands for disclosing personal information that has been collected. In such cases, Pinecone may disclose your personal information without notice to comply with the legal process, protect and defend the rights or property of Pinecone, and/or protect the physical safety of employees, users, clients of Pinecone.
Security of your personal information
Pinecone website secures your personal information from unauthorized access, use, or disclosure through encryption, such as Secure Sockets Layer (SSL) protocol.
The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at firstname.lastname@example.org.
Corrections to information
You may contact us in order to correct, amend, or delete contact information you provided through the Pinecone website that is inaccurate. You may request such changes by sending an email to email@example.com.
Questions or concerns
If you have any questions or concerns regarding privacy in connection with Pinecone, please send us a detailed message at firstname.lastname@example.org. We will make every effort to resolve your concerns.
Effective Date: February 6, 2017
3301 Tisch Way, 110 Plaza West Suite 1037
San Jose, CA 95128